1. Data controller
Viphnoreeuzli, Cooperage Farm, Old Rd, Coventry CV7 7JP, United Kingdom. Email: supportcenter@viphnoreeuzli.world. Telephone: +44 1865 630150. For data protection correspondence, please mark the subject line “Data protection enquiry”.
2. Lawful bases of processing
Depending on the activity, we rely on one or more of the following lawful bases under UK GDPR Article 6: (a) performance of a contract or steps at your request prior to entering a contract; (b) legitimate interests in operating a professional services website, responding to enquiries, and maintaining IT security—balanced against your rights and freedoms; (c) consent where required (for example non-essential cookies or optional direct marketing); (d) legal obligation where applicable.
Where we process special category data (which we do not routinely seek), we would identify an additional condition under UK GDPR Article 9 and, where appropriate, seek explicit consent.
3. Categories of personal data
- Identity and contact data you submit on forms (name, email address, message content).
- Technical data such as browser type, device category, and approximate geographic region derived from standard server logs.
- Cookie and similar-technology preferences stored locally when you interact with our cookie controls.
4. Purposes of processing
We use personal data to respond to enquiries, prepare quotations, schedule or amend sessions, invoice where applicable, maintain website and communications security, measure aggregated traffic if you enable analytics cookies, and comply with applicable law.
5. PECR and electronic marketing
We do not send unsolicited electronic mail to individuals within the meaning of PECR unless we have valid consent or another lawful basis. You may withdraw marketing consent at any time using the same contact details above.
6. International transfers
Our hosting, email, or analytics subprocessors may be located outside the United Kingdom. Where personal data is transferred internationally, we implement appropriate safeguards such as the UK International Data Transfer Agreement, UK Addendum to the EU Standard Contractual Clauses, or transfers to countries covered by UK adequacy regulations, and we carry out transfer risk assessments where required.
7. Retention
Enquiry emails and related correspondence are retained for up to twenty-four months unless a longer period is necessary to resolve a dispute, defend legal claims, or meet statutory duties, after which they are deleted or irreversibly anonymised. Server logs that may contain identifiers are retained for up to ninety days unless a security investigation reasonably requires a limited extension. Cookie preference records stored on your device are controlled by you; our policy text is reviewed at least annually.
8. Security
We apply role-based access controls, encrypted transport (HTTPS), vendor due diligence, and confidentiality expectations for anyone handling personal data. No transmission over the internet is completely secure; if we become aware of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner’s Office (“ICO”) and affected individuals where legally required.
9. Your rights
Subject to applicable exemptions, you have the right to: request access; request rectification; request erasure; request restriction of processing; object to processing based on legitimate interests; request data portability where processing is automated and based on contract or consent; and withdraw consent at any time where processing is consent-based (without affecting the lawfulness of prior processing).
You may lodge a complaint with the ICO, the UK supervisory authority: https://ico.org.uk/make-a-complaint/. We would welcome the chance to resolve your concern first—please contact us using the details in section 1.
10. ICO registration
Organisations that determine the purposes and means of processing personal data may need to pay a data protection fee to the ICO unless an exemption applies. We maintain registration where we are required to do so and publish the relevant entry reference on request.
11. Automated decision-making
We do not undertake solely automated decision-making, including profiling, which produces legal or similarly significant effects concerning you.
12. Children
This website is aimed at professionals aged eighteen and over. We do not knowingly collect personal data from anyone under eighteen through this site.
13. Changes
We may update this policy to reflect operational or legal changes. Material changes will be indicated by revising the “Last updated” date at the top of this page.